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Change Time Range

Purpose

Set the correct time window so charts and KPIs reflect the period you want to review (for example the current shift, today, or the last 24 hours).

Steps

  1. Open App > Dashboard.
  2. Open the Period selector.
  3. Select a predefined period (for example Last hour or Today), or set From and To for a custom period.
  4. Choose Fixed end time to keep the end unchanged on refresh, or Current time to let the window follow the clock.
  5. Select Confirm, then check that charts and widgets update.

Menu path example: Dashboard > Period > Last hour > Confirm

What users see

Period selector with predefined and custom periods

Use the Batch tab to select a recorded batch instead of entering a period. The local test machine has no batches; No batches available and a disabled Confirm button are shown below. A populated batch-selection workflow still requires recorded batch data.

Batch selector with no recorded batches

  • A time range control (preset buttons, dropdown, or a date/time picker).
  • A refresh indicator or updated timestamps on widgets.

Note: some live widgets ignore the selected time range and always show real-time data.

Best practices

  • For troubleshooting, start with a shorter window to reduce noise, then expand.
  • If your site runs multiple time zones, confirm which time zone the UI uses.

Troubleshooting

  • Data looks correct for the wrong time -> Time range set incorrectly -> Re-check the selected period and apply again -> Escalate with a screenshot of the selected time range if needed
  • Widgets do not update -> Refresh paused or connectivity issue -> Refresh once manually and reload -> If the issue persists, follow Troubleshooting > Connectivity